FAQ

Are your products truly all natural?

Yes. Our products are made using carefully selected, plant-based ingredients and are free from harsh chemicals, parabens, sulfates, and artificial dyes. We focus on clean, simple formulations that are both gentle and effective.

Are your products safe for sensitive skin?

Our products are crafted to be gentle and suitable for most skin types, including sensitive skin. However, we recommend performing a patch test before full use, especially if you have known allergies or highly sensitive skin.

Are your products cruelty-free?

Yes. We are proudly cruelty-free and never test our products on animals. 

Do you use artificial fragrances? No. Our products are scented only with natural essential oils or botanical extracts, never synthetic fragrances.

How long will my products last?

Our products are made in small batches to ensure freshness. Most items have a shelf life of 6–12 months when stored in a cool, dry place away from direct sunlight.

Do you offer returns or refunds?

For hygiene and safety reasons, opened skincare and soap products are generally non-returnable. If your product arrives damaged or incorrect, please contact us within 48 hours of delivery, and we will be happy to assist you.

How do I track my order?

Once your order ships, you will receive a confirmation email with tracking information so you can monitor your delivery status.

Do you offer local pickup or drop-off?

Yes. We offer free local pickup and local drop-off in select areas. Pickup instructions and delivery details will be sent to you after your order is placed.

Where are your products made?

All of our products are handcrafted in small batches with care and attention to quality. How can I contact you? You can reach us through our Contact Us page or by email. We aim to respond to all inquiries within 24–48 business hours.